Privacy Policy
Effective Date: October 1, 2025
Thank you for visiting nrvets.com (the “Website”). At New River Veterinary Specialists (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Website, services, or contact us.
By using the Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1. Personal Information You Provide
- Name
- Email address
- Phone number
- Mailing address
- Pet information (e.g. breed, age, medical history)
- Payment information (e.g. credit card details)
- Any information you submit via contact forms, appointment requests, or patient portal
1.2. Automatically Collected Information
- IP address
- Browser type and version
- Operating system
- Referring website / source
- Pages visited on our Website, time spent, clicks
- Cookies and similar tracking technologies
1.3. Third-Party Sources
We may receive information about you from third parties (e.g. analytics providers, advertising partners, payment processors) in accordance with their privacy practices.
2. How We Use Your Information
- Providing, managing, and improving our services
- Scheduling appointments and communicating with you
- Processing payments and billing
- Administering or managing patient medical records
- Responding to inquiries and providing support
- Sending you newsletters, updates, or promotional materials (where permitted)
- Monitoring, analyzing, and improving Website performance
- Fraud prevention and security
- Complying with applicable legal obligations
3. Cookies, Tracking & Analytics
We and our third-party service providers (e.g. Google Analytics) may use cookies, web beacons, and similar technologies to collect information about how you interact with the Website.
You can disable cookies in your browser settings; however, doing so may limit certain Website features.
4. Disclosure of Information
We may share or disclose your information in the following cases:
- With service providers, vendors, or contractors who assist us in providing services
- To comply with legal obligations (e.g. court orders, subpoenas)
- To protect and defend our rights or property
- In connection with business transfers (e.g. merger, acquisition, sale)
- With your consent or as disclosed when you provide information
5. Data Security
We implement administrative, physical, and technical safeguards to protect against unauthorized access, loss, or misuse of your information. However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Retention of Data
We retain personal information only as long as necessary for the purposes described or as required by law. Once no longer needed, information is deleted or anonymized.
7. Children’s Privacy
Our Website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us for deletion.
8. Your Rights & Choices
Depending on your location, you may have rights to:
- Access your personal information
- Correct or update your information
- Request deletion of your information
- Limit or object to processing
- Withdraw consent (if applicable)
- Request data portability
To exercise these rights, contact us using the details in Section 10. We may verify your identity before responding.
If you wish to stop receiving marketing messages, you can opt out via unsubscribe links or by contacting us.
9. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.
10. Contact Us
If you have questions about this Privacy Policy, please contact:
New River Veterinary Specialists
Phone: (843) 898-6787
Email: [Insert privacy/contact email address]
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Your continued use of the Website after updates constitutes acceptance of the changes.
